Refund, Cancellation & Rescheduling Policy
We are committed to delivering a professional and transparent experience for every client. This policy outlines the terms governing refunds, cancellations, rescheduling, and other booking-related matters for all Femi Lazarus Consulting services.
General Policy
By purchasing any service from Femi Lazarus Consulting (“FLC”), you acknowledge and agree to this refund policy.
Consultation Services
Consulting engagements involve reservation of professional time, expertise, intellectual capital, and preparation. Accordingly, all consulting fees are generally non-refundable.
Strategy Sessions
Once a strategy session has been commenced, commenced, completed, or substantially delivered, no refund shall be available.
Clarity Sessions
Fees paid for clarity sessions are non-refundable after the session has occurred.
Rescheduling
Clients may request rescheduling at least forty-eight (48) hours before the scheduled appointment. Requests received less than forty-eight (48) hours before the appointment may be denied.
Failure to Attend
Failure to attend a scheduled session without prior notice shall constitute a forfeiture of the booking fee.
Digital Products
All sales of: templates; frameworks; toolkits; recordings; workbooks; downloadable materials; digital resources; are final and non-refundable.
Events and Training
Special refund rules communicated for specific events shall govern those events.
Company Cancellation
Where FLC cancels a session without rescheduling, the client may receive:
- (A) A rescheduled appointment; or
- (B) A full refund.
Chargeback Abuse
Clients agree not to initiate fraudulent payment disputes after receiving services.
FLC reserves the right to contest chargebacks and pursue legal remedies.
Force Majeure
FLC shall not be liable for interruptions caused by events beyond reasonable control.
Contact
For enquiries and complaints, please contact admin@femilazarusconsulting.com.